Privacy Policy

Last Updated: 30 April 2025

1. Introduction

At NTB Industrial Park (NTB), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard data obtained through our website and interactions with potential tenants, business partners, and other stakeholders.

Our goal is to ensure transparency in our data practices while complying with applicable laws and regulations. This policy applies to all visitors of our website, prospective tenants, investors, and business partners who engage with NTB, whether through digital platforms or direct communication. By accessing our services, you acknowledge and agree to the terms described herein.

We value your trust and are dedicated to maintaining the confidentiality and integrity of your information. Should you have any questions or concerns regarding your data, we encourage you to contact us using the details provided at the end of this policy.

2. Information We Collect

NTB Industrial Park (NTB) collects information through two primary channels to enhance our services and improve user experience.

When you engage with us directly, we may request and process contact details including your name, email address, telephone number, and company affiliation. For business inquiries or tenancy applications, we collect relevant professional information such as your company's size, industry sector, and specific requirements. This data enables us to respond effectively to your requests and provide tailored industrial solutions.

Our systems automatically gather certain technical information during your website visits, including device specifications, browser type, IP address with approximate geographical location, and usage patterns. These insights help us optimize our digital platforms and better understand visitor needs. As detailed in our Cookie Policy, we employ cookies and similar technologies to facilitate these functions while respecting your privacy preferences.

All collected information is handled with strict confidentiality and in accordance with our data protection principles.

3. Purposes Of Data Processing

NTB Industrial Park (NTB) processes your personal information exclusively for legitimate business purposes aligned with our professional services. The data we collect primarily serves to facilitate effective communication, enabling us to respond promptly and thoroughly to your inquiries regarding our industrial park facilities and services.

For prospective tenants, we utilize submitted information to evaluate and process tenancy applications, ensuring we can provide appropriate industrial solutions tailored to your business requirements. The technical data we gather contributes to ongoing improvements in website functionality and user experience, allowing us to maintain an efficient digital platform that meets visitor expectations.

With your explicit consent, we may use your contact details to share relevant updates about NTB's developments and services. Furthermore, we process certain information to fulfill our legal and regulatory obligations as an industrial park operator in Vietnam, maintaining compliance with all applicable laws and governmental requirements.

Each processing activity is conducted with appropriate safeguards and is strictly limited to what is necessary for the specified purposes. We never use your personal data for unrelated or undisclosed objectives without obtaining your prior consent.

4. Legal Basis For Processing

NTB Industrial Park (NTB) processes personal data in strict compliance with applicable data protection regulations. The legal foundations for our processing activities vary according to the specific purpose and context of each data interaction.

For tenancy applications and related contractual processes, we rely on contractual necessity as the lawful basis for processing your information, as this data is essential for evaluating and executing lease agreements. Our legitimate business interests serve as the legal foundation for activities such as website optimization, service improvement, and business communications, always ensuring these interests do not override your fundamental rights and freedoms.

Certain processing activities are conducted to fulfill our legal obligations as an industrial park operator under Vietnamese law, including regulatory reporting and compliance requirements. For marketing communications and other consent-based activities, we obtain explicit permission before processing your data, and you maintain the right to withdraw this consent at any time through straightforward opt-out mechanisms.

5. Data Sharing Practices

NTB Industrial Park (NTB) maintains strict protocols regarding the sharing of your personal information. We engage trusted service providers, including website hosting partners, CRM system providers, and analytics services, to support our business operations. These third parties are carefully selected and contractually bound to handle your data with the same level of protection we uphold, processing information solely for the purposes we specify.

In compliance with Vietnamese regulations, we may disclose necessary information to government and regulatory bodies when required by law, particularly for licensing procedures and statutory compliance matters. Such disclosures are strictly limited to what is legally mandated.

NTB respects the confidentiality of your business information and will only share data with business partners for specific, mutually beneficial purposes when we have obtained your explicit consent. Prior to any such sharing, we ensure transparency regarding the nature of the partnership and the intended use of your information. All data sharing arrangements are governed by appropriate confidentiality agreements and data protection safeguards.

6. Data Retention Policy

NTB Industrial Park (NTB) maintains a structured data retention framework designed to balance operational needs with privacy protection. We retain personal information only for as long as necessary to fulfill the specific purposes outlined in this policy, with retention periods varying according to the nature of the data and its business purpose.

For tenancy applications and related documentation, we typically maintain records for the duration of our business relationship plus an additional period as required by Vietnamese commercial and tax regulations. Certain information may be archived beyond these periods when mandated by legal obligations or for legitimate business purposes such as dispute resolution.

Upon reaching the expiration of applicable retention periods, we implement secure deletion procedures that permanently erase electronic records and physically destroy paper documents. These processes are conducted in accordance with industry best practices to prevent any potential reconstruction of the information. Regular audits ensure compliance with our retention standards across all data systems.

7. Data Subject Rights

At NTB Industrial Park (NTB), we respect your rights regarding your personal information. Depending on applicable laws, you may exercise the following rights:

Access and Rectification: You may request access to the personal data we hold about you and ask us to correct any inaccuracies. We will provide this information within a reasonable timeframe.

• Erasure: Where permitted by law, you can request deletion of your personal data when it is no longer necessary for its original purpose or when you withdraw consent.
• Processing Restrictions: You may ask us to temporarily limit how we use your data while we verify concerns about accuracy or legitimate processing grounds.
• Objection to Processing: You may object to certain types of processing, particularly when we rely on legitimate interest as the legal basis.
• Data Portability: When technically feasible and applicable under law, you may request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact our Data Protection Officer through the channels provided in Section 13. We may require verification of your identity before processing requests to protect your information security. While we strive to accommodate all requests, certain legal or contractual obligations may limit our ability to fulfill some requests in full. In such cases, we will provide a clear explanation of any restrictions.

8. Data Security Measures

NTB Industrial Park (NTB) implements robust security measures to protect your personal data against unauthorized access, alteration, or disclosure. Our comprehensive approach combines advanced technical solutions with strict organizational protocols:

Technical Safeguards

• Encryption: We employ industry-standard encryption protocols for data transmission and storage, ensuring sensitive information remains protected.
• Firewalls & Intrusion Prevention: Our systems are secured with enterprise-grade firewalls and real-time monitoring to detect and prevent potential threats.
• Secure Access Controls: Multi-factor authentication (MFA) and role-based access restrictions limit data exposure to authorized personnel only.

Organizational Controls

• Strict Access Policies: Data access is granted on a need-to-know basis, with regular audits to ensure compliance.
• Confidentiality Agreements: All employees and third-party vendors handling personal data are bound by strict confidentiality obligations.

Staff Training & Awareness

• Regular training programs ensure our team remains updated on data protection best practices and emerging security threats.
• Employees are educated on recognizing phishing attempts, secure data handling, and incident reporting protocols.

Incident Response Preparedness

• A clearly defined incident response plan ensures swift action in case of a data breach or security event.
• Procedures include containment, investigation, notification (where required by law), and remediation to prevent recurrence.

While no system is entirely immune to risks, NTB continuously evaluates and enhances its security measures to uphold the highest standards of data protection. Users are encouraged to practice caution when sharing sensitive information and to report any suspicious activity to our Data Protection Officer immediately.

For further details on our security practices, please contact us using the information provided in the "Contact Us" section.

9. International Data Transfers

NTB Industrial Park (NTB) primarily processes and stores personal data within Vietnam. However, in limited circumstances where cross-border data transfers are necessary - such as when engaging with international service providers or responding to global business inquiries - we implement stringent safeguards to ensure continued protection of your information. These transfers only occur when essential for our operations and are conducted in full compliance with Vietnamese data protection regulations.

We employ multiple protective measures for international data transfers, including the establishment of legally binding agreements with recipients that incorporate standard contractual clauses approved by relevant authorities. Additional security protocols such as data encryption and access restrictions are applied to all transferred information. Prior to any cross-border transfer, we conduct thorough assessments to verify the recipient's data protection standards and ensure they meet NTB's security requirements.

10. Cookies And Tracking Technologies

NTB's website uses cookies and tracking technologies to improve user experience:

Purpose Of Usage:

• Enhancing website functionality and performance
• Analyzing visitor traffic patterns
• Remembering user preferences and settings
• Supporting our marketing optimization efforts

Policy Reference:

• Full details available in our dedicated Cookie Policy
• Includes complete list of cookies used
• Specifies their duration and specific functions

Opt-Out Options:

• Browser settings control (accessible through privacy/security tabs)
• Third-party tool for cookie preference management

Note: Essential cookies cannot be disabled as they are required for basic site operations

11. Third-Party Links Disclaimer

Our website may contain links to external websites operated by third parties for your convenience and reference. These links are provided solely as additional resources that may be relevant to your business needs. NTB Industrial Park does not endorse, control, or assume responsibility for the content, privacy practices, or operational standards of any third-party websites. When you choose to access these external sites, you do so at your own discretion and risk.

We strongly recommend reviewing the Privacy policies and Terms of Use of any Third-party websites before engaging with them or providing any personal information.

12. Policy Updates

NTB Industrial Park reserves the right to periodically update this Privacy Policy to reflect changes in our data practices, legal requirements, or service enhancements. When material modifications are made that affect your rights or how we process your information, we will notify users through prominent announcements on our website and, where appropriate, via direct communication channels.

The effective date displayed at the beginning of this policy will be revised accordingly with each update. We encourage all users to regularly review this policy to stay informed about how we protect your information. Your continued use of our services following any changes constitutes acceptance of the updated terms.